Job Title: General Manager

Job Summary

The General Manager role is the first step in the Karpinske Enterprises LLC Management Leadership Program. During your interim role as the General Manager for a location you will learn all functions of a McDonald’s restaurant to ensure the restaurant meets our critical customer standards of Quality, Service, and Cleanliness. These standards are high, so this is a big job!

Duties/Responsibilities

Duties may include but are not limited to:

  • Recruits, interviews, hires, and trains new staff.
  • Oversees the daily workflow of the department.
  • Provides constructive and timely performance evaluations.
  • Performs all duties of department managers.
  • Manages a staff of approximately 45 to 60 employees. Assigns, oversees, and evaluates work. Recommends promotion, transfer or termination of employees based on performance.
  • Provides on the job training for new employees.
  • Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss for waste or theft.
  • Assists in the supervision of the preparation, sales and service of food.
  • Forecasts food items. Estimates what amount of each food item will be consumed per shift.
  • Supervises food preparation and service operations while on duty. Assists team during rush periods to ensure the maintenance of restaurant efficiency.
  • Assists team in greeting customers, taking orders, using the cash register, assembling orders, and checking for completeness and correctness.
  • Ensure that every customer receives world class customer service.
  • Can Complete Opening or Closing Procedures.
  • Executes systems and procedures with 100% integrity and completeness.
  • Completes daily, weekly, and monthly paperwork.
  • Responsible for 100% of the cash drawers of the cash drawers always during the shift.
  • Audits previous shift’s systems and procedures for 100% integrity and completeness.
  • Completes preventive maintenance and upkeep on store equipment and supplies.
  • Performs other related duties as assigned.

Required Skills/Abilities

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent sales and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.

Education and Experience

  • High School Diploma or GED required.
  • Must be at least 18 years of age or older to be a manager in our corporate owned and operated restaurants.
  • Associate Degree or Bachelor’s Degree in Hospitality Management or Business Administration preferred but not required.
  • Previous leadership experience in restaurants strongly desired, or experience in hospitality or retail.

Physical Requirements

  • Position requires bending, reaching, stooping, climbing, repetitive motions, cognitive skills, standing and moving about the restaurant the entire workday.
  • Must be able to lift up to 50 pounds at times.

Other Requirements

  • Ability to transfer to other Karpinske Enterprises McDonald’s restaurants located within the same region. Relocation may be required.
  • Willingness to work overtime, holidays, and weekends as business dictates.
  • Availability must support the business and business needs as the market and results dictate.